Customer Service Representative

Summary

Join Avanceon's team as a highly skilled and enthusiastic Customer Service Representative. You will be the first point of contact for customers, delivering exceptional service and building positive relationships. This role requires excellent communication and problem-solving skills, along with a commitment to providing tailored solutions. You will provide support, guidance, and suggestions to clients, manage the CRM, and promote fundraising efforts for our charity partner. Ongoing training is provided to support professional growth. Full-time and part-time positions are available with a flexible schedule and remote work option.

Requirements

• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Flexibility to adapt to changes and maintain productivity in a dynamic work environment
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide professional support, service, guidance, and suggestions to clients and prospects
• Work in a fast-paced environment with technology integration
• Recommend changes and remarketing coverage as needed for clients
• Complete renewal and service requests
• Master products and underwriting rules of our insurance carrier partners
• Organize, manage, and update CRM
• Become deeply knowledgeable about the mission of our charity partner and share this information with the community
• Build strong relationships and engage with community members through presentations to promote fundraising efforts at our events
• Follow all community guidelines when accepting donations, ensuring accurate tracking and documentation
• Participate in daily team meetings to discuss goals, progress, and share ideas for improvement
• Receive ongoing training from leadership to support professional growth

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home
• Tuition Assistance Program
• Bonus programs