Customer Service Representative

Summary

Join Lygos, a specialty chemical company, as a Customer Service Representative! You will be the primary liaison between Lygos and its clients, building strong relationships and ensuring customer success. This role involves coordinating orders, providing technical support, and collaborating with internal teams. You will also lead customer onboarding, monitor performance metrics, and contribute to marketing materials. The ideal candidate possesses strong customer service and communication skills, along with experience in a customer-facing role. Lygos offers a competitive salary, stock options, and comprehensive benefits.

Requirements

• Bachelor's Degree or 3 years of experience in a customer-facing role
• Minimum of 3-5 years of Customer Facing Roles, preferred Account Management experience
• Familiarity with CRM & ERP system
• Extensive experience with Microsoft Suite, including Word, Excel, PowerPoint
• Familiarity with Google Suite, including Sheets, Docs, and Drive
• Excellent problem-solving skills, with the ability to think critically and provide creative solutions for complex customer challenges
• Exceptional interpersonal and communication skills, with the ability to convey technical information effectively to both technical and non-technical stakeholders

Responsibilities

• Coordinate receiving, entering, and recording both sample and sales orders
• Develop and maintain strong relationships with key stakeholders at customer sites, acting as the main point of contact for all account-related matters
• Provide timely and effective support for any product or application-related issues and escalate issues when necessary
• Work closely with technical, sales, and R&D teams to stay informed about new product developments and facilitate knowledge transfer to customers, along with ensuring alignment on customer requirements and resolving any technical or operational issues
• Lead new customer onboarding processes to ensure a smooth integration of products into customers' operations
• Monitor customer usage, performance metrics, and satisfaction levels to identify trends and proactively address potential issues
• Work with the marketing team to develop customer success stories, case studies, and other collateral that highlight the impact of Lygos’ products

Preferred Qualifications

• Proficient with Google Suite, including Sheets, Docs, and Drive
• Inventory management experience
• Experience in technical training or product onboarding in a B2B environment
• Familiarity with regulatory and safety compliance requirements specific to the specialty chemical industry
• Strong analytical skills and proficiency with data visualization tools

Benefits

• Highly competitive salaries
• Stock options
• Bonus
• Medical and dental insurance
• Unlimited paid time off
• 401(k)