Bilingual Customer Service Representative

Summary

Join Teleflora as a Bilingual French Customer Service Representative! Answer florist calls, process requests, and ensure superior customer service. Fluency in French and English is required, along with 1-2 years of customer service experience. Candidates outside Oklahoma City, OK or Paragould, AR may work remotely. The hourly rate is $14.00. Teleflora offers a competitive benefits package and opportunities for professional development.

Requirements

• High school diploma, college business courses or undergraduate courses
• Fluency in French and English
• Strong written and oral communication skills
• Ability to make decisions with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills
• Ability to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs

Responsibilities

• Act as the frontline contact by answering all Florists calls
• Take customer service related calls from our member florists including billing calls and confirming floral orders for their shop
• Assist our customers with their questions, requests, product purchases, and problems
• Handle incoming calls related to customer monthly statements, flower orders, product orders, directory orders and changes, co-op advertising orders and changes, wire order guarantee disputes, credit card deposits, EFT deposits, credit card product and equipment orders, credit card equipment troubleshooting, web hosting, and technology
• Perform additional duties as needed

Preferred Qualifications

Willingness to work during holiday time off, which may be limited due to increased order volume

Benefits

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving ( wonderfulgiving.com ) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health