Bilingual Customer Service Representative

Summary

Join Teleflora as a Bilingual French Customer Service Representative! Answer florist calls, process requests, and ensure superior customer service. Fluency in French and English is required, along with 1-2 years of customer service experience. The position may be remote in Canada or in-office in the US. We offer a competitive benefits package including medical, vision, dental, and 401k matching, plus opportunities for professional development.

Requirements

• High school diploma, college business courses or undergraduate courses
• Fluency in French and English
• Strong written and oral communication skills
• Ability to make decisions with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills
• Ability to work extended hours (overtime as requested) to meet company deadlines
• Flexibility regarding shift requirements

Responsibilities

• Act as the frontline contact by answering all Florists calls
• Take customer service related calls from member florists including billing calls and confirming floral orders for their shop
• Reinforce Teleflora's commitment to superior Customer Service in each interaction with florists
• Assist customers with questions, requests, product purchases, and problems
• Handle incoming calls related to customer monthly statements
• Handle incoming calls related to flower orders
• Handle incoming calls related to product orders
• Handle incoming calls related to directory orders and changes
• Handle incoming calls related to co-op advertising orders and changes
• Handle incoming calls related to wire order guarantee disputes
• Handle incoming calls related to credit card deposits
• Handle incoming calls related to EFT deposits
• Handle incoming calls related to credit card product and equipment orders
• Handle incoming calls related to credit card equipment troubleshooting
• Handle incoming calls related to web hosting
• Handle incoming calls related to technology
• Perform additional duties as needed

Preferred Qualifications

Willingness to work during holiday time off with limited time off due to increased order volume

Benefits

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, bi-weekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health