Customer Service Representative

Summary

Join Avanceon, a company revolutionizing technology-driven manufacturing, as a Customer Service Representative. You will provide excellent customer service, resolve customer issues, and promote our brand. This role involves a high volume of incoming calls, converting calls into appointments, and developing call scripts. You will build customer rapport and participate in training to improve call booking and outbound calling. The position offers flexible scheduling and remote work options, along with various benefits.

Requirements

• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Flexibility to adapt to changes and maintain productivity in a dynamic work environment
• Strong problem-solving skills and attention to detail

Responsibilities

• Answer a high volume of incoming calls
• Convert incoming customer calls into booked service appointments
• Develop and deliver call scripts with an authentic cadence
• Respond to customer requests, resolving issues, and promoting the brand
• Establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer accounts with complete and accurate information

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home
• Tuition Assistance Program
• Bonus programs
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible scheduling and remote work options