Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our world-class customer service team. We are seeking a dedicated individual to provide 24/7 support to our extensive user base via ticketing systems and live chat. Your responsibilities will encompass handling customer inquiries, complaints, and identification processes, ensuring prompt and accurate responses. This role demands a bachelor's degree, at least one year of customer service experience (preferably in finance or e-commerce), and exceptional communication skills. Proficiency in English is essential, while additional language skills are highly valued. Binance offers a competitive salary, benefits, and the opportunity to shape the future of the blockchain industry.

Requirements

• Bachelor degree or above
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• High level of honesty and integrity. Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for the customer service industry and can work under different work shifts, including night shifts
• Positive about the crypto industry
• Personal or professional experience with cryptocurrency
• Proficient in English language

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers
• Handle customer enquiries, advice and suggestions via email or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, special cases or ad hoc tasks

Preferred Qualifications

Additional language proficiency

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)