Binance is hiring a
Customer Service Representative in Vietnam

Summary

This job is for a Customer Support position at Binance, a global blockchain ecosystem and cryptocurrency exchange. The role requires fluency in both Ukrainian and English, with at least one year of customer service experience preferably from the finance or E-commerce industry. Responsibilities include handling high volume live chat, providing accurate information, following communication procedures, and managing complaints. Benefits include competitive salary, flexible working hours, remote work, and a casual work environment.

Requirements

• College degree or above
• Fluent Ukrainian language, advanced English speaker
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire