Binance is hiring a
Customer Service Representative

Summary

Binance is a leading global blockchain ecosystem and cryptocurrency infrastructure provider seeking a Customer Support professional to join their team. The role involves handling customer enquiries, complaints, and identification approval processes for Binance's world-class cryptocurrency exchange platform. Support will be conducted via the ticketing system and live chat, and proficiency in English is required. A Bachelor's degree or above and at least one year of experience in customer service, preferably in finance or E-commerce industry, are necessary. Binance offers excellent career development opportunities, a diverse workforce, flexible working hours, remote-first setup, and competitive salary and benefits.

Requirements

• Bachelor degree or above
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• High level of honesty and integrity. Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for the customer service industry and can work under different work shifts, including night shifts
• Positive about the crypto industry
• Personal or professional experience with cryptocurrency
• Proficient in English language

Responsibilities

• Handle back office tickets and provide 7*24h online enquiry and email reply services to customers
• Handle customer enquiries, advice and suggestions via email or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, special cases or ad hoc tasks

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire