Binance is hiring a
Customer Service Representative

Summary

Binance is seeking a Customer Support agent to handle high volume live chat and ticketing system inquiries, provide accurate and comprehensive information, follow communication procedures, and manage complaints. The ideal candidate must be fluent in Ukrainian and advanced in English, have at least 1 year of experience in customer service, preferably in finance or e-commerce industry, and possess a college degree or above. Binance offers excellent career development opportunities, flexible working hours, remote-first work environment, and competitive salary and benefits.

Requirements

• Fluent Ukrainian language, advanced English speaker
• College degree or above
• Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Excellent career development opportunities
• Flexible working hours, remote-first
• Competitive salary and benefits