Binance is hiring a
Customer Service Representative in Taiwan

Summary

This job is for a Customer Service position at Binance, a global blockchain ecosystem and cryptocurrency exchange. The role requires proficiency in Chinese and English, with additional Asian language skills preferred. The candidate should have at least 1 year of customer service experience, preferably in finance or E-commerce, and be passionate about the crypto industry. Benefits include career development opportunities, flexible working hours, remote work, and competitive salary.

Requirements

• College degree or above
• Proficient in Chinese and English is a must, and one additional Asian language is highly preferred
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
• Handle customer enquiries, advices and suggestions via email or online tools
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks

Preferred Qualifications

• Language proficiency certificate will be of a huge advantage
• Personal or professional experience with cryptocurrency

Benefits

• Career development opportunities
• Flexible working hours, remote-first, and casual work attire
• Competitive salary and benefits