Think Academy is hiring a
Customer Service Representative in Worldwide

Summary

The job is for a Customer Service Representative (Student Advisor) role in a US-based K12 education company. The position is remote and full-time, requiring fluency in both English and Mandarin. The role involves providing customer service, course consultations, and proactive outreach to potential customers.

Requirements

• Bilingual- Fluent in both English and Mandarin (both spoken and written)
• Previous experience in customer service or a similar role, preferably in the education sector
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently, manage time effectively, and meet deadlines
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Positive attitude, patience, and a customer-oriented approach

Responsibilities

• Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter
• Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey
• Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns
• Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints
• Collaborate with the team to communicate feedback from customers and help improve our products and services
• Stay updated on our course offerings, pricing, and policies to provide accurate information to customers

Preferred Qualifications

It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts

Benefits

Ability to handle and resolve conflicts in a professional and positive manner