Charlie is hiring a
Customer Service Representative in Worldwide

Summary

The job is for a Customer Support Representative at Charlie, a FinTech startup that aims to build banking solutions for tech-savvy retirees. The role requires handling customer inquiries, resolving issues, and ensuring customer satisfaction. The candidate should have 3+ years of experience in customer-facing roles, strong communication skills, and familiarity with Google Suite and ZenDesk or similar CRM software.

Requirements

• Be logged on and ready for calls by 8:45 am CST
• Be able to join team meetings up to 6:30 pm CST
• 3+ years experience in customer-facing roles (customer service, customer relations, customer experience, customer support, or a similar role)
• Strong verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Familiarity with Google Suite and ZenDesk, or other CRM software

Responsibilities

• Answer all inbound Customer Support and Sales calls in a fast-paced environment
• Listen attentively to customers, understand their concerns, and provide appropriate solutions
• Resolve and respond to Customer Support emails and potential customer onboarding social media queries in a timely and accurate way according to team SLAs
• Using the provided frameworks, track all customer interaction notes
• Escalate complex issues to appropriate departments or managers

Preferred Qualifications

• A positive, can-do attitude
• Experience at a Fintech/Neobank or other startup

Benefits

• Equity ownership
• Competitive compensation
• Medical, vision and dental coverage (US employees)
• 401k with company match (US employees)
• Three weeks of annual vacation after the first year of employment. Two weeks during the first year
• 8 observed US holidays