Summary

Join CPM International as a Customer Support Agent handling customer queries for a well-known hygiene, health, and nutrition brand. Requirements include fluency in Russian/Ukrainian and English, strong administrative skills, and a passion for delivering outstanding customer service. The position is temporary for maternity leave, full-time (39 hours/week), with benefits including incentives, holidays, paid bank holidays + 1 extra day in lieu, working from home for candidates outside of Catalunya, training, employee assistance program, employee benefits club, discounted private health insurance, referral program, and access to LinkedIn specialised training & courses.

Requirements

A fluent level of Russian/Ukrainian. with exceptional grammar and spelling skills
High level of English. (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving

Responsibilities

Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
Offering an omnichannel service to our consumers via telephone, email, chat, and social media

Benefits

Start date: 18th of October
Contract: Temporary for Maternity Leave (1-month probation period)
Full time: (39 hours/week)
Working days/Hours: Monday, Tuesday, Thursday & Friday, intensive shift from (8:00am to 4:00pm). Wednesday intensive shift from 1:00pm to 8:00pm
Salary: €17,537.76 gross per year
Incentives
Holidays: 2 days accrued per month / 24 calendar holidays per year
Paid bank holidays + 1 extra day in lieu
Working from home: For candidates outside of Catalunya
Training: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pm
Office location: Barcelona (La Sagrera)
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insurance
Referral Program – Bring a friend and get a referral bonus
Access to LinkedIn specialised training & courses

CPM International is hiring a Customer Service Representative