More Staffing is hiring a
Customer Service Representative

Summary

Join our team as a Customer Service Representative and play a pivotal role in maintaining the high standards of service that our brand is known for. As a key point of contact for our customers, you will ensure that all inquiries are handled efficiently and professionally, enhancing customer satisfaction and loyalty.

Requirements

• Previous experience in a customer service role, ideally within the fashion or e-commerce industry
• Experience with the Gorgias customer service platform is highly desirable
• Excellent written and verbal communication skills, with a strong ability to convey information clearly and effectively
• Multilingual abilities are a plus
• Familiarity with e-commerce platforms and customer service tools, particularly Gorgias
• Comfortable using technology to manage workflows and improve efficiency
• Demonstrated ability to think critically and resolve customer issues with a solution-oriented mindset
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with customers and team members alike
• A meticulous approach to work, ensuring that all customer interactions are handled with care and precision

Responsibilities

• Handle customer inquiries through various channels including email, live chat, and social media, providing timely and accurate responses
• Utilize the Gorgias platform to manage and track customer interactions, ensuring all communications are logged and addressed effectively
• Assist customers with order placements, modifications, and tracking, ensuring a seamless shopping experience
• Resolve any issues related to shipping, returns, or exchanges in a courteous and efficient manner
• Maintain an in-depth understanding of client's product line, including materials, sizing, and care instructions, to offer knowledgeable advice and recommendations to customers
• Identify and resolve customer complaints or concerns with a focus on achieving positive outcomes
• Work closely with other departments to ensure that customer issues are addressed promptly and satisfactorily
• Engage with customers to build relationships and foster loyalty, utilizing feedback to improve service delivery
• Proactively follow up with customers to ensure their satisfaction with their purchases and overall shopping experience
• Monitor and report on customer service metrics, including response times and customer satisfaction scores
• Use data insights to suggest improvements to processes and customer interactions