Customer Service Representative

Summary

Join Datacom as a customer service representative and contribute to a team that handles nearly 100,000 customer inquiries annually. This full-time, fixed-term contract runs until February 1st, 2025, offering a rotating roster with flexible hours. You will respond to customer queries via various channels, ensuring timely solutions and adhering to company procedures. Exceptional customer service skills, teamwork, and proficiency with computers are essential. Datacom provides opportunities for professional development and offers benefits such as subsidized life and health insurance, flexible working arrangements, and various perks.

Requirements

• A desire to always provide exceptional customer service, dedicating to meet both customer and client expectations
• Be a great team player
• Positive and professional attitude
• Proficiency with computers and strong typing skills
• Attention to detail
• Strong time management and decision-making skills

Responsibilities

• Respond to customer queries through a variety of interaction channels e.g. phone, email or other
• Follow client processes and procedures in line with service requirements
• Take ownership of customer inquiries and provide timely solutions to meet customer and client needs
• Acquire, maintain and expand knowledge relevant to service offerings
• Active participation in all training sessions and team meetings
• Adherence to all company Policies and Procedures

Benefits

• Subsidized life and health insurance and other retail discounts!
• Flexible working – opportunities to work a hybrid arrangement
• Datacom is dedicated to talent development and provides employees the opportunity to undertake industry certifications and numerous career pathways in customer services, support, leadership, and specialized IT roles!
• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses