Remote Customer Service Representative

Summary

The job is for a customer support role in a top 10 digital asset exchange company, where the employee will provide online consultation, handle complaints, record consultations, and update customers on system changes. The ideal candidate should have a bachelor's degree in social media management, marketing, customer service, or a related field, at least 2 years of relevant experience, fluency in English, and enthusiasm for the blockchain industry.

Requirements

• A bachelor's degree in social media management, marketing, customer service, or a related field
• At least 2 years of relevant experience in financial services, technology, and/or customer support
• Have experience in customer-oriented support and service, and have experience in serving VIP customers
• Have a positive working attitude, good communication and expression ability, and work under high pressure
• English is fluent and can be used as a working language

Responsibilities

• Provide online instant text consultation and answering for platform users to solve user operation problems
• Provide professional product consulting services for platform users
• Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction
• Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements
• Provide customers with system and product updates to ensure they are kept abreast of all significant changes

Preferred Qualifications

Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge