Customer Service Representative

Summary

The job is a Customer Service/Sales Representative position at GoNetspeed's Customer Operations department, located in Phelps, NY or remotely. The role involves providing customer service for all customers (residential and commercial), meeting monthly sales goals, conducting outbound calling campaigns occasionally, and dealing with challenging interpersonal situations.

Requirements

• Two years of experience in direct or related industry
• Associates degree in business or a combination of education and experience
• Interact with complex database and management systems supporting customers

Responsibilities

• Responsible for providing customer service for all customers (residential and commercial)
• Monthly sales goal and quota
• Outbound calling campaigns occasionally to help boost incoming revenue for the company
• Sales/transitions and other revenue generating activities within the department

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance