Customer Service Representative

Summary

Join Safelite as a Shop Care CSR I and enjoy a fully remote role from Arizona, Florida, North Carolina, Ohio, or Texas. This position involves reviewing pricing approval requests from third-party shops, researching part availability, and communicating with shops regarding payment status. You will need a high school diploma or equivalent, customer service experience, and proficiency in Microsoft programs. Safelite offers competitive pay, bonus opportunities, comprehensive benefits exceeding $10,000 annually, tuition reimbursement, and paid training. The role requires a dedicated workspace, specific computer equipment, and a high-speed internet connection. Even if you don't meet every requirement, apply!

Requirements

• Must be 16+ years of age
• High school diploma or equivalent
• Ability to operate a computer and telephone systems while seated for extended periods of time
• Knowledge of Microsoft programs and ability to type 30 WPM
• Personal computer or laptop with Windows 10 or higher
• High Speed Internet that meets the below requirements: Download Speed = 25 Mbps or higher, Upload Speed = 10 Mbps or higher, Ping = 50 ms or lower, Jitter = 20 ms or lower
• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions

Responsibilities

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops
• Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe
• Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc)
• All other duties as assigned

Preferred Qualifications

• Prior customer service and call center experience
• Experience with SGC Website, Salesforce, Mainframe

Benefits

• Competitive weekly pay and bonus opportunities
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days
• Up to $5,250 in tuition reimbursement per year
• Paid training and all the tools and resources you'll need to be successful