PartnerHero is hiring a
Customer Service Representative

Summary

The job is for an Entry Level Customer Support Specialist at PartnerHero, a mission-driven company that offers fair compensation and benefits. The role involves providing customer support via various channels (email, chat, phone, social media) and representing the company to partners. The position can be temporary or full-time, with a hybrid work arrangement in Metro Manila.

Requirements

• Excellent (near-native) English (spoken and/or written)
• Strong troubleshooting, reading comprehension, and problem-solving skills
• Mastery of the product you support, learning all of its nuances, and keeping up-to-date with the latest updates and support policies
• Savvy with web, computer, and smartphones
• Background in supporting customer service for technology companies

Responsibilities

• Representing PartnerHero in the front with our Partners
• Writing thoughtful informative responses to each guest inquiry with the goal of retaining the guest
• Accurately and attentively labeling and logging all guest feedback to provide weekly metrics for the field and leadership team
• Interacting with third-party delivery platforms to assist with delivery inquiries and issues that arise in the restaurant to ensure our guests get the best service possible
• Communicating feedback to appropriate teams on a daily basis, and tracking trends in customer inquiries and complaints
• Flagging high-impact tickets to the GX Team lead for immediate resolution
• Working closely with the GX Team and meeting on a weekly basis to provide consistent support for our guests

Preferred Qualifications

• Experience using ticketing platforms (like Jira)
• Experience providing technical support (bug fixes, access, etc)

Benefits

• Full-time position with the potential for overtime if requested by Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development