Customer Service Representative

Summary

Join PayZen, a company revolutionizing medical payments, as a Customer Service Representative. You will be the heart of our operations, assisting patients in setting up payment plans and resolving payment issues. This role requires strong customer service skills, contact center experience, and the ability to work independently and collaboratively. You will influence, educate, and connect customers to our technology, creating positive interactions and repayment strategies. PayZen offers a flexible lifestyle, competitive pay, employer-paid healthcare, stock options, and the chance to join a high-growth company.

Requirements

• Passion for helping patients
• Strong customer service orientation and problem-solving skills
• Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
• Ability to work and resolve issues independently
• Experience working remotely
• Adaptability to change including job processes/tools and schedule flexibility

Responsibilities

• Represent PayZen values and deliver excellent service through each interaction
• Influence, educate, and connect customers to technology and share the value of digital payment options
• Lead positive interactions and create a repayment strategy on overdue payment plans with patients using our customer service platform including email, SMS, chat and phone
• Work with providers to resolve any issues related to patient payment plans
• As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job

Preferred Qualifications

• FinTech and/or healthcare revenue cycle experience
• Experience collaborating with various internal teams

Benefits

• A flexible lifestyle that fits the modern work-life balance
• Competitive pay
• Employer-paid healthcare
• Stock options