Customer Service Representative

Summary

Join Cabana, a premier pool cleaning company, as a fully remote Customer Service Representative! This contractor position is crucial for ensuring positive customer experiences. You will handle customer inquiries via phone, email, and chat, resolving issues efficiently. Collaboration with technicians and other departments is key to addressing complex needs. The ideal candidate possesses strong communication and problem-solving skills, along with customer service experience. Professional development opportunities are offered, and the position provides a flexible work schedule from home.

Requirements

• Fluent, near-native level spoken English
• Availability to work US business hours
• Strong communication and problem-solving skills
• Experience in customer service or related field
• Proficiency with common computer applications and ability to learn new software quickly
• 1-2 years of customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and ability to multitask
• Self-motivated with the ability to work independently

Responsibilities

• Handle customer inquiries via phone, email, and chat regarding pool maintenance, scheduling, and services
• Resolve customer issues efficiently and professionally
• Maintain accurate records of all customer interactions
• Collaborate with pool technicians and other departments to address complex customer needs
• Contribute to improving customer service processes and policies

Preferred Qualifications

• Bachelor's degree
• Knowledge of pool maintenance

Benefits

• Work from the comfort of your own home
• Flexible work schedule
• Professional development opportunities
• $6-$8/hr depending on experience