SupportNinja is hiring a
Customer Service Representative in Worldwide

Summary

The job is for a Customer Service Representative at SupportNinja, a company that provides around-the-clock outsourced support, lead generation, customer service, and community management. The role involves responding to customer inquiries via various channels and maintaining customer accounts. The required qualifications include a high school diploma or GED, 18 years of age or older, at least 1 year of customer service experience, good communication skills, the ability to multitask, and proficiency in PC operation.

Requirements

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in customer service
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

Responsibilities

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes

Preferred Qualifications

• Call center or BPO experience
• Experience supporting customers on all channels - voice calls, chat and email
• Familiar with CRM systems and practices

Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program