Binance is hiring a
Customer Service Specialist, Remote - Worldwide

Summary

This job is for a Customer Service position at Binance, a global blockchain ecosystem and cryptocurrency exchange. The role requires proficiency in English and Hindi, with a preference for additional language skills. A minimum of 1 year of customer service experience in finance or E-commerce is required, along with a degree or diploma. The role offers flexible working hours, remote work, and competitive salary and benefits.

Requirements

• Degree or Diploma and above
• Proficient in English and Hindi
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers
• Handle customer enquiries, advices and suggestions via email, call or online tools
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks

Preferred Qualifications

Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire