Binance is hiring a
Customer Service Specialist, Remote - Portugal
![Logo of Binance](https://cdn.jobscollider.com/logo/binance-59bb.webp)
Customer Service Specialist closed
🏢 Binance
💵 ~$16k-$19k
📍Portugal
Summary
This job is for a Customer Service position at Binance, a global blockchain ecosystem and cryptocurrency exchange. The role requires proficiency in English and Hindi, with a preference for additional language skills. A minimum of 1 year of customer service experience in finance or E-commerce is required, along with a degree or diploma. The role offers flexible working hours, remote work, and competitive salary and benefits.
Requirements
- Degree or Diploma and above
- Proficient in English and Hindi
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
Responsibilities
- Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers
- Handle customer enquiries, advices and suggestions via email, call or online tools
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
- Handle customer complaints, any special cases or ad hoc tasks
Preferred Qualifications
Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
Benefits
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
This job is filled or no longer available
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