OKX is hiring a
Customer Service Specialist (Mandarin Support) in Malaysia

Summary

OKX is a world-leading digital asset trading platform seeking a VIP customer operations specialist. The candidate will communicate with VIP customers, promote company products, analyze user profiles, collaborate with internal teams, and learn about industry trends. A bachelor's degree and over one year of experience in VIP customer operations are required. Benefits include competitive remuneration, meal and transport allowances, team building activities, training & wellness benefits, annual bonus, insurance coverage, and growth opportunities.

Requirements

• Bachelor's degree or above
• More than one (1) year of experience in VIP customer operations

Responsibilities

• Regularly communicate with VIP customers to understand their needs and feedback
• Actively promote the company's products and services
• Independently complete user profile analysis
• Work closely with internal teams such as product, operations, customer service, and technology departments
• Actively learn about industry trends

Benefits

• Competitive remuneration package (Basic Salary + KPI Allowance + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion