Branch International is hiring a
Customer Solutions Associate

Summary

The job is for a Customer Solutions role at Branch International, a financial services company based in Lagos, Nigeria. The role involves handling customer inquiries via text-based chat and social media platforms, escalating issues to improve the product, and working flexible hours including weekends and holidays.

Requirements

• Minimum of a first degree
• Proficient typing speed (ideally above 45 wpm). This will be tested
• Excellent communication skills, both oral and written
• 0-2 years of customer service experience in a startup is an added advantage
• Intermediate Microsoft Office and analytical skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Benefits

• Competitive salary and equity package
• A collaborative and flat company culture
• Where we work: Hybrid, with the option to remote occasionally
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of annual leave, 30 days of sick leave and 7 days of bereavement leave
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• $500 Annual professional development budget
• Pension benefit
• Monthly WFH stipend alongside a one-time home office set-up budget
• Team meals and social events (Hybrid for now)
• Flexible working hours
• Opportunity to work and interact with a global team