EcoVadis is hiring a
Customer Care Associate

Summary

Join EcoVadis as a Customer Support professional in Mauritius! Provide exceptional service to customers, understand the platform, and communicate industry best practices. Requires at least 1-year working experience, fluency in English and French, and a bachelor's or diploma in Communication, International Business Management, or a related field.

Requirements

• Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience
• Fluent in English and French, additional languages is a plus

Responsibilities

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options
• Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation

Benefits

• Competitive salaries
• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering
• Home office allowance program that supports hybrid/remote working (4 days in office per month for colleague near our offices)