Databook is hiring a
Customer Strategy Manager in United States

Summary

Databook is seeking a Customer Strategy Manager to collaborate with customers, analyze platform analytics, review customer health scores, meet regularly with clients' leaders, and contribute to team growth. The candidate should have 4+ years of experience in customer success or related roles, excellent communication skills, and a positive mindset.

Requirements

• 4+ years of experience in a customer success, enterprise sales, sales enablement, or value consulting role
• Experience owning and managing executive-level relationships with clients/customers

Responsibilities

• Directly collaborate with customers to ensure they are receiving value from Databook's software throughout the customer journey
• Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline or other KPIs while strategizing on how to increase usage, user maturity, and alignment to organization goals
• Review customer health scores and MEDDPICC to ensure accounts and opportunities are healthy/strong, and ideate on how to improve customer health and outcomes
• Meet regularly with clients’ sales, sales operations, and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals
• Collaborate with internal Databook stakeholders to drive renewals, cross-sell, and upsell consistently and on time

Benefits

• Competitive salary with bonus
• Equity
• Medical, Dental, and Vision Insurance
• 401K retirement contributions
• 4 weeks vacation plus public holidays
• Employee referral bonus program
• $750 (or local currency equivalent) budget for home office equipment
• $500 USD (or local currency equivalent) learning stipend to spend on books, courses or other training materials that help you develop skills relevant to your role or professional development