Imagen Technologies is hiring a
Customer Strategy & Operations Manager in Worldwide

Summary

The job is for a Customer Strategy & Operations Manager at Imagen Technologies, a high-growth healthcare startup. The role involves enhancing the customer experience, improving communication and coordination across key stakeholders, reducing time to go live, and becoming a strategic partner to internal teams. The candidate should have 3-6 years of management consulting experience from a top-tier firm, strong process orientation, program management experience, determination to succeed, at least 3 years of healthcare experience, and ability to travel up to 20-30% of the time.

Requirements

• Must have 3-6 years of management consulting experience from a top-tier firm
• Strong process orientation and program management experience
• Ability to zoom in and out – You can synthesize a large amount of information into well-informed strategic choices for the business while also deeply understanding the details pertaining to a current assignment
• Determination to succeed and evidence of tangible impact for clients and your past company(ies) – You are motivated to align the goals of the customer with Imagen's goals in order to achieve success
• At least 3 years of healthcare experience, ideally in provider or retail health settings
• Ability to travel up to 20-30% of the time for client-specific visits and internal working sessions
• Strong content development skills (playbooks, presentations, etc.)

Responsibilities

• Partner closely with the VP of Customer Strategy & Operations to enable customer experience excellence
• Oversee customer-facing cadences and identify opportunities to better align teams and leadership
• Support CECD leadership in preparing for and integrating new customers into existing operations, as needed
• Review existing customer Launch process and identify and implement initiatives to reduce time to go live
• Support internal coordination and community-building initiatives, as needed

Benefits

The base salary for the position is between $140,000 - $160,000, plus equity and benefits