Sonde Health, Inc. is hiring a
Customer Success and Operations Manager in Worldwide

Summary

The job is for a Customer Success and Operations Manager at Sonde Health, a global leader in voice-based health tracking. The role involves managing enterprise partners, ensuring product integrations, driving long-term value, conducting regular meetings, coordinating internal resources, establishing feedback loops, and collaborating with various teams.

Requirements

• Bachelor’s degree in business, marketing, engineering, or a related field
• Minimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment

Responsibilities

• Serve as the primary point of contact for enterprise partners post-contract, ensuring a smooth transition from sales to operations
• Lead the successful integration of our products onto partner platforms, coordinating with technical teams to ensure timely and effective implementation
• Manage and strengthen partner relationships, identifying opportunities for growth and addressing challenges proactively
• Conduct regular meetings with partners to deliver updates on partnership metrics, discuss feedback, and drive continuous improvement
• Monitor and maximize partner satisfaction, taking the lead in resolving any issues and ensuring a high level of partner engagement
• Gain a deep understanding of partner objectives and align them with our solutions
• Develop strategies to extend and expand commercial relationships, identifying upsell and cross-sell opportunities
• Coordinate internal resources, including technical and product teams, to meet partner requirements and delivery schedules
• Prioritize product features and enhancements based on enterprise customer feedback and market trends
• Ensure that all partner-related activities comply with company policies and procedures
• Establish a feedback loop with partners, gathering insights to continuously refine products and services
• Collaborate with internal and external teams on project planning and execution, ensuring partner expectations are met
• Monitor integration progress and find ways of improving Sonde’s value delivery
• Prepare and present regular reports on partnership performance, including achievement of KPIs and ROI
• Collaborate with sales, marketing, product, engineering, data science and other technical teams to align strategies and optimize partner success
• Act as a liaison between partners and internal teams, ensuring clear communication and alignment of objectives

Benefits

• Competitive salary and performance-based bonuses
• Excellent health, dental, and vision insurance
• Retirement savings plan
• Generous vacation and leave policies
• Opportunities for professional growth and development