Vestd is hiring a
Customer Success Associate

Summary

Join Vestd as a Customer Success Associate to optimize acquisition and retention of customers in the core SME space. Support customers in setting up share schemes, provide ongoing support, build customer loyalty, reduce churn, and drive added value for the customer. Work remotely within the UK.

Requirements

• Demonstrable strong interpersonal skills, and ability to influence others
• Continuous learning orientated
• Able to balance priorities and meet personal and business targets within a fluctuating and demanding environment
• Sound IT skills
• Attention to detail
• Customer relationship building skills
• Can-do attitude and desire to learn
• Work collaboratively with team members from different departments (sales, product, marketing)

Responsibilities

• Supporting the customer to set up initial scheme and then providing ongoing support throughout the customer life cycle
• Providing best in class customer success
• Representing the interests of customers with a view to continually developing and enhancing the product
• Building customer loyalty and reducing churn
• Proactively keeping customers engaged and growing MRR via upgrades and referrals
• Responding to customer queries in a timely manner
• Developing specialist knowledge within segment and taking ownership over specific areas
• Continuously iterating processes to improve the customer experience

Preferred Qualifications

• Knowledge and/or experience of investment raising process
• Entrepreneurial mindset
• Interest in product development

Benefits

• 100% remote, no commuting!
• A flexible working environment to help you achieve the best work/life balance
• Equity of course!
• Team retreats twice a year, which includes an overnight stay and a big focus on fun and team cohesion
• A personal training and personal development budget to keep your career and professional growth on track
• Great team ethos, connect through regular team and company socials
• Support with home working equipment
• Monthly recognition scheme, where we celebrate our folk