Yodeck is hiring a
Customer Success Associate, Greek Republic
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Summary
The job is a Customer Success Associate position at Yodeck, a fast-growing SaaS company in the digital signage industry. The role involves helping customers become more engaged by ensuring they are using the product effectively and keeping them satisfied.
Requirements
- Excellent command of both written and spoken English. Bonus points if you’re a native speaker
- Excellent communications skills
- Highly organized, self-motivated and results-oriented
- Fast learner and always curious to absorb more knowledge in a fast-growing industry and a fast-paced environment
- Understanding and love for tech products
- Some previous experience in either account management, sales or customer service, preferably in a SaaS environment
Responsibilities
- Help new customers with smooth onboarding
- Make sure customers get familiar with the Yodeck Platform and achieve their initial goals
- Answer general usability, pricing and feature questions via email /tickets/online chat or scheduled calls
- Host regularly scheduled webinars to present new features and answer relevant usability questions
- Collect customer feedback for the product team and management
- Keep proper track and record of all the customer-related activities by using our CRM tool
Preferred Qualifications
Flexible work schedule
Benefits
- Competitive salary package
- Company-wide bonus scheme and a great Stock Option plan
- Individual training budget for professional development and continuous training
- Impressive benefits package, incl. office gym, nutritionist, meal vouchers and much more
- Private medical insurance plan
- Exciting & friendly surrounding
- International, fast-paced and flexible working environment
- Hybrid working
- Commuting expenses
- Equal opportunity and workplace diversity
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