Aircall is hiring a
Customer Success Internship

Summary

This job is a 6-month Customer Success role based in Paris, where the employee will handle customer emails, answer questions efficiently, work with other teams to resolve customer requests, identify opportunities for upselling and retention, and optimize processes. The company values diversity and offers competitive salary and benefits.

Requirements

• Excellent verbal and written communication skills
• English and French at native level are mandatory
• Passion for consistently providing excellent customer experience
• Comfortable managing several tasks and issues in a fast-paced environment

Responsibilities

• Be the main point of contact for global customers in the long tail segment
• Handle customer emails and answer their questions efficiently & route requests to the appropriate resource or team
• Help the Customer Success team to answer inbound calls and work with other teams inside the company to resolve customer requests in a timely manner
• Identify opportunities for cross-selling and upselling & retention tactics to grow and nurture a portfolio of customers
• Work with the rest of the team to maximize expansion while minimizing churn risks and contraction and impacting customer satisfaction
• Work with our operations team to benchmark, evaluate and operationalize process optimization opportunities including AI tools

Benefits

• ���� Key moment to join Aircall in terms of growth and opportunities
• ����‍♀️ Our people matter, work-life balance is important at Aircall
• ���� Fast-learning environment, entrepreneurial and strong team spirit
• ���� 45+ Nationalities: cosmopolite & multi-cultural mindset
• ���� Competitive salary package & benefits