ChannelEngine is hiring a
Customer Success Internship

Summary

The job description is about an internship in Customer Success Management Team at ChannelEngine in Leiden. The role involves helping customers to be successful on marketplaces, handling functional questions from them, and assisting with accounts and channel setup. The ideal candidate has a commercial growth mindset, positive attitude, HBO+ education, proficient level of English, and is available for a minimum of four months starting from September, full-time.

Requirements

• Commercial growth mindset and wanting to do better every day
• Positive and cooperative attitude
• HBO+ education, 3rd year and up
• Ability to communicate with customers
• Proficient level of English, both in spoken and written form
• Availability for a minimum of four months, starting from September, full-time

Responsibilities

• Helping customers with their onboarding on new marketplaces
• Handling functional questions from clients
• Assisting CSMs in their goals to grow customers' performance
• Analyzing customer performance and providing feedback to the team
• Creating informative content for clients (how to upsell on marketplaces etc.)

Preferred Qualifications

• Language skills: Dutch, German or French (min. level B2)
• Some ecommerce experience

Benefits

• Professional yet informal work environment
• Opportunity to work in an open and collaborative company with +/-200 colleagues of over 40 different nationalities
• Steep learning curve with relationship management and customer success that can be used for the rest of your life
• Recognition of growth opportunities and definition of the right communication skills with different cultures/languages
• Gross compensation of €500 / month