360Learning is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at 360Learning, responsible for partnering with clients to achieve their digital training strategy through the 360Learning platform. The role involves mapping customer's key business objectives, auditing and analyzing platform usage, creating action plans, and ensuring contract renewals. The position requires 3 years of experience in a Customer Success role, previous experience working in the SaaS industry, strong interpersonal and communication skills, and a Bachelor's Degree or equivalent.

Requirements

• 3 years of experience in a Customer Success role
• Previous experience working in the SaaS industry
• Knowledge of customer success KPIs
• Strong interpersonal and communication skills
• Bachelor’s Degree or equivalent

Responsibilities

• Partner with clients to achieve their digital training strategy through the 360Learning platform
• Map customer’s key business objectives
• Audit and analyze platform usage to identify opportunities
• Review benchmarks and best practices
• Create action plans to capitalize on opportunities
• Develop an ROI strategy
• Ensure the renewal of contracts by helping our customers achieve their desired outcomes

Benefits

• Competitive compensation
• Comprehensive medical, vision, and dental insurance
• RRSP Matching
• Generous parental leave
• Professional development opportunities through our own platform
• Unlimited days of annual PTO
• 5 days for sick leave
• 10 holidays
• Remote-first organization and promote flexible work hours
• Diversity, Equity, and Inclusion initiatives
• Corporate Social Responsibility
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture