Alan is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Alan, a health service company that simplifies access to care. The role involves maximizing client value through adoption, satisfaction, and loyalty by understanding customer needs, onboarding new administrators, promoting products, handling requests, working with Key Account Managers, driving change in products and services, building strong relationships, ensuring client loyalty, and participating in team creation.

Requirements

• Proven track record in customer success or account management (minimum 3 years)
• Strong client-centric mindset with experience in delivering tailored solutions
• Ability to communicate, present, and influence key stakeholders at all levels, including C-suite
• Experience in leading cross-functional projects with various teams (Product, Sales, Engineering, Data)
• Analytical and problem-solving skills, with the ability to create data-driven reports
• Excellent communication skills in both French and English (Dutch is a strong plus)
• Ability to work independently and adapt quickly in a fast-paced environment
• Genuine interest in health and wellbeing, with a willingness to develop in-depth industry knowledge

Responsibilities

• Ensure the successful onboarding of new administrators and provide advanced product education
• Promote Alan products and services to generate massive adoption by the employees and the admins
• Handle admins incoming requests regarding operational tasks
• Work alongside the Key Account Manager’s team during the contracts renewal period
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Globally, instill a customer-centric approach to allow our clients to achieve their goals through Alan
• Drive change in our products and services, and act as voice of customers towards our product teams

Benefits

• Generous equity packages complement your base salary
• Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship
• Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family
• Green mobility budget (for Senior level Alaners)
• Highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises
• Extended parental leave for all new parents