Axon is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Axon, a company focused on protecting life. The role involves managing customer relationships, assisting in training and support, and ensuring customer success by focusing on retention and managing projects. The ideal candidate should have relevant experience and technical skills.

Requirements

• Degree level education or equivalent
• 3+ years in a customer-facing support role
• Proven track record of successfully managing customer relationships and technical projects
• Proficiency in Software as a Service value propositions
• Familiar with Salesforce, Gainsight, and Jira
• Understanding of SaaS, Cloud providers/solutions, Virtualization, Storage
• Familiarity with networking methodologies, Wi-Fi, telecommunications, and Internet technologies
• Basic knowledge of computer hardware, operating systems, and storage devices

Responsibilities

• Ensure customer success by focusing on customer retention and managing customer relationships
• Cultivate existing projects and qualify new opportunities
• Assist in training and customer support for implementations and trials

Preferred Qualifications

• Solutions Sales Experience an asset
• Collaborative team player with excellent interpersonal, communication, and organizational skills
• Self-motivated and detail-oriented
• Experience working with Enterprise-level customers an asset
• Experience with longer sales cycles to Government and following rigid procurement processes