Axon is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Axon, based remotely from South or Midlands, England. The role involves managing customer relationships, assisting in training and support, and ensuring customer success by focusing on retention and managing projects. Benefits include competitive salary, company bonus scheme, 30 days holiday, private health insurance, life assurance, income protection, health cash plan, GymPass, mental health support programs, continual learning & development programs, and career support.

Requirements

• Degree level education or equivalent
• 3+ years in a customer-facing support role
• Proven track record of successfully managing customer relationships and technical projects
• Familiarity with Salesforce, Gainsight, and Jira
• Understanding of SaaS, Cloud providers/solutions, Virtualization, Storage
• Familiarity with routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Basic knowledge of computer hardware, operating systems, and storage devices

Responsibilities

• Manage customer relationships
• Assist in training and customer support for implementations and trials
• Ensure customer success by focusing on retention and managing customer projects

Benefits

• Competitive salary and company bonus scheme
• 30 days holiday plus spot company holiday days
• Private health insurance, life assurance, and income protection
• Health cash plan, GymPass, and mental health support programs
• Continual Learning & Development programs, and career support