bloXroute Labs is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager in the APAC region at bloXroute. The role involves onboarding new customers, providing ongoing support, and driving customer satisfaction and retention. The position requires 3+ years of experience in customer success or a related role, deep understanding of blockchain technology, DeFi, and the cryptocurrency ecosystem, exceptional communication skills, problem-solving skills, ability to work independently, fluency in English, and proficiency in additional APAC languages.

Requirements

• 3+ years of proven experience in customer success or a related role
• Deep understanding of blockchain technology, DeFi and the cryptocurrency ecosystem
• Exceptional communication, collaboration and presentation skills with the ability to build rapport and trust with customers
• Proven problem solving skills and proactive approach to addressing customers needs
• Ability to work independently in a fast-paced environment
• Fluency in English; proficiency in additional APAC languages

Responsibilities

• Guide new customers through the onboarding process
• Conduct training sessions and educate customers on services and best practices
• Act as a point of contact for customer inquiries ensuring timely and effective resolution
• Understand customers’ business goals and provide strategic technical guidance