DigitalGenius is hiring a
Customer Success Manager

Summary

The job is for a Customer Success role at DigitalGenius, a venture-backed AI company. The role involves managing post-sales customer engagement, scoping projects effectively, ensuring continuous improvement, generating case studies, securing renewals, and driving the growth of client portfolio. The candidate should have 2+ years of client management experience in SaaS, preferably in CRM, API, or Customer Service spaces. A Bachelor's Degree is required, with an MBA or technical degree being a plus.

Requirements

• 2+ years client management experience in SaaS
• Bachelor’s Degree - MBA or technical degree a plus

Responsibilities

• Manage multiple projects in parallel for clients across all segments and every phase of the post-sales customer lifecycle
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model
• Field customer support inquiries and manage escalations throughout the customer lifecycle
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Preferred Qualifications

Background in CRM, API, and/or Customer Service spaces a plus

Benefits

• Competitive Salary & Equity Package
• Annual Company Week Off (in addition to Vacation Policy)
• Monthly Fitness Stipend of Fully Paid Third Space Gym Membership
• Freedom to experiment with your own ideas
• Environment to develop your professional skills without bureaucracy or red-tape