Fundraise Up is hiring a
Customer Success Manager, Remote - Brazil

Summary

The job is for a Customer Success Manager at Fundraise Up, a remote position in Brazil. The role involves managing customer accounts, providing product support, and driving adoption. The company offers comprehensive benefits and perks, meaningful equity, and a competitive salary.

Requirements

• 5 years as a CSM or Account Manager in B2B/B2B2C SaaS
• Fluent English with the ability to discuss complex business and technical topics
• Managed $500k+ customer revenue
• Excellent communication and presentation skills, skilled at relationship-building
• Familiarity with CRMs, Digital Marketing, Google Analytics, Salesforce, Hubspot, and Meta Pixel
• Strong Data/Analytics background
• Understanding of performance metrics or KPI’s
• Independent, proactive, and collaborative work style
• Creative technical problem-solver
• Ability to work in a fast-paced, hyper-growth, and dynamic environment
• Occasional need to work outside of regular business hours as required to support customers may be required

Responsibilities

• Provide account management from kick-off, implementation, launch, account planning and through the customers’ life cycle
• Act as main point of contact for all customer account management matters
• Be the product expert, provide product usage training/guidance, and technical support
• Develop trusted advisor relationships with customer stakeholders and executives
• Deliver Quarterly Account Reviews to customers
• Retain customers through proactive risk identification and mitigation
• Identify, forecast, and develop new growth opportunities with existing customers
• Take ownership of customer escalations and drive speedy resolution
• Deliver and exceed Growth and Retention performance metrics defined for this role
• Analyze data through reports and trends and leverage it to drive actions with customers
• Deliver and articulate value to customers
• Collaborate with internal teams, including Implementation, Support, and Product, to ensure the highest customer satisfaction
• Collaborate with product teams to ensure customer feedback is incorporated into product development

Preferred Qualifications

Non-profit experience preferred

Benefits

• 30 PTO
• Home Office Setup Assistance: the company offers assistance with purchasing furniture and other items to create a comfortable workspace
• English learning courses (50% reimbursement, up to $1,000 annually)
• Relevant professional education (50% reimbursement, up to $1,500 annually)
• Gym or swimming pool (50% reimbursement, up to $500 annually)
• Coworking (up to $250 monthly)
• Remote working