Fundraise Up is hiring a
Customer Success Manager, Remote - Brazil
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Summary
The job is for a Customer Success Manager at Fundraise Up, a remote position in Brazil. The role involves managing customer accounts, providing product support, and driving adoption. The company offers comprehensive benefits and perks, meaningful equity, and a competitive salary.
Requirements
- 5 years as a CSM or Account Manager in B2B/B2B2C SaaS
- Fluent English with the ability to discuss complex business and technical topics
- Managed $500k+ customer revenue
- Excellent communication and presentation skills, skilled at relationship-building
- Familiarity with CRMs, Digital Marketing, Google Analytics, Salesforce, Hubspot, and Meta Pixel
- Strong Data/Analytics background
- Understanding of performance metrics or KPI’s
- Independent, proactive, and collaborative work style
- Creative technical problem-solver
- Ability to work in a fast-paced, hyper-growth, and dynamic environment
- Occasional need to work outside of regular business hours as required to support customers may be required
Responsibilities
- Provide account management from kick-off, implementation, launch, account planning and through the customers’ life cycle
- Act as main point of contact for all customer account management matters
- Be the product expert, provide product usage training/guidance, and technical support
- Develop trusted advisor relationships with customer stakeholders and executives
- Deliver Quarterly Account Reviews to customers
- Retain customers through proactive risk identification and mitigation
- Identify, forecast, and develop new growth opportunities with existing customers
- Take ownership of customer escalations and drive speedy resolution
- Deliver and exceed Growth and Retention performance metrics defined for this role
- Analyze data through reports and trends and leverage it to drive actions with customers
- Deliver and articulate value to customers
- Collaborate with internal teams, including Implementation, Support, and Product, to ensure the highest customer satisfaction
- Collaborate with product teams to ensure customer feedback is incorporated into product development
Preferred Qualifications
Non-profit experience preferred
Benefits
- 30 PTO
- Home Office Setup Assistance: the company offers assistance with purchasing furniture and other items to create a comfortable workspace
- English learning courses (50% reimbursement, up to $1,000 annually)
- Relevant professional education (50% reimbursement, up to $1,500 annually)
- Gym or swimming pool (50% reimbursement, up to $500 annually)
- Coworking (up to $250 monthly)
- Remote working
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