Livestorm is hiring a
Customer Success Manager

Summary

The job is for a 6-month contract Customer Success Manager at Livestorm, a remote company specializing in online meetings and webinars. The role involves onboarding, retaining, and nurturing enterprise customers, collaborating with various teams, and ensuring customer satisfaction.

Requirements

• 1+ year of experience in Customer Success, consulting, or any other client-facing role
• Fluent in French and English (written and spoken)
• Experience in SaaS/Tech industry
• Willing to get your hands dirty and dig into the details
• Excellent organizational and communication skills
• Ability to work in the CET Central European timezone

Responsibilities

• Build relationships with Livestorm's Essentials customers ensuring revenue growth and customer retention
• Be the point of contact and trusted partner for the clients
• Be in charge of customer onboarding and ensure product adoption
• Improve customer retention, ensure customer renewal, and reduce churn
• Conduct regular quarterly business reviews with clients to build long-term partnerships
• Own your portfolio and use a data-driven approach to forecast and execute your account plan strategies
• Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
• Partner with the Product team team to provide detailed and actionable feedback to the team
• Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
• Work with the department head to execute and improve the success strategy

Preferred Qualifications

• Experience with a technical product or with webinars is a big plus
• Excellent customer service and problem-solving skills
• Flexible and agile in adapting to quick changes in a startup environment
• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player
• Exceptional verbal and written communication skills
• Exceptional client expectations management skills
• Love putting the customer at the center of your day

Benefits

Remote work