Hospitable.com is hiring a
Customer Success Manager

Summary

The job is for a remote Customer Success role at Hospitable.com where the employee will manage customer relationships, conduct quarterly business reviews, and drive upsell opportunities among other responsibilities. The ideal candidate should have 3+ years of experience in Customer Success or related roles within a SaaS company.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company
• Customer-Centric Mindset
• Communication Skills
• Problem-Solving Abilities
• Sales Acumen
• Technical Proficiency
• Project Management
• Team Collaboration

Responsibilities

• Customer Relationship Management
• Quarterly Business Reviews
• Product Roadmap Updates
• Upsell and Expansion Opportunities
• Customer Advocacy
• Onboarding and Training
• Performance Tracking and Reporting

Benefits

• Total budget for this role is between $61,200.00 - $94,000.00 depending on the cost of living in your location
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave
• Mental-health and emotional support with therapists on call through Slack by Spill
• Recognized on Inc.’s list of Best Workplaces for 2023