interface.ai is hiring a
Customer Success Manager

Summary

The job is a Customer Success or Account Management position at Interface.ai, a fast-growing Conversational AI SaaS company in the financial services industry. The role involves managing relationships with enterprise clients, understanding their needs and requirements, developing solutions to meet those needs, and proactively monitoring client usage for opportunities.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients
• Strong understanding of SaaS business models and software development lifecycles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements
• Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline

Responsibilities

• Serve as the primary point of contact for enterprise clients
• Understand client business objectives and help them achieve their goals through the use of the platform
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies

Preferred Qualifications

Experience working with AI-powered technologies or customer experience platforms is a plus

Benefits

• Base compensation is expected to be between $110,000 - $140,000. Exact compensation may vary based on skills and location
• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance