Moneyhub is hiring a
Customer Success Manager

Summary

The job is for a 6-month fixed term Customer Success Manager at Moneyhub, a data and payments company. The role involves managing client success and support strategies within the Decisioning line of business. The company offers flexible working, various benefits including private medical insurance, family pay, professional development support, and remote work benefits.

Requirements

• You will have over three years experience of project management in a customer-facing role within a financial services technology or closely related business
• You will have experience of managing programs or multiple complex projects
• Have a demonstrable track-record of delivering software solutions, some of those being Software-as-a-Service
• Be familiar with a range of project management and software delivery processes, with hands-on experience of Agile methodology
• Previous experience of delivering an outstanding client experience and be confident and capable of running meetings on your own and with colleagues, both face to face at customer sites, and via remote working solutions

Responsibilities

• Work closely with sales and pre-sales colleagues to support the sale process and onboarding of clients
• Engage with customers as they onboard and identify additional use cases where Moneyhub can provide additional services
• Provide leadership and take responsibility for driving client projects on a day-to-day basis, chasing actions, mitigating risks and troubleshooting issues

Benefits

• Remote working - with quarterly away days, regular team meeting and face to face client meetings as required
• 10% contribution towards your Pension from your very first day with us
• 25 days of holiday (plus bank hols), rising to 30 days after two years
• Private medical insurance, including cover for pre-existing conditions, plus dental and optical benefit
• Six week Moneyhubber Family Pay when you become a new parent
• Permanent health insurance and life cover - much greater than the industry standard (death in service)
• Employee assistance programme
• Professional development support, with dedicated allowance of time and money
• Life event leave
• Cycle to work scheme
• EV Salary sacrifice scheme
• ��750 towards professional memberships
• Remote working benefits, including work from almost anywhere, access to co-working spaces and support for your home office set-up
• High spec laptop