Pushpay is hiring a
Customer Success Manager

Summary

The Strategic Customer Success Manager at Pushpay is responsible for managing key strategic customers, ensuring their success with the Pushpay platform, and driving revenue retention, adoption, and upsell. The position requires a Bachelor's Degree or equivalent experience, 5 years of inside sales, account management, renewal team management, and experience with CRM systems like Salesforce.com.

Requirements

• Bachelor’s Degree or additional equivalent years of experience
• At least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process
• You’ve used and have working knowledge of Salesforce.com or a similar CRM system

Responsibilities

• Revenue Retention: You will have targets and goals that ensure our customers stay customers
• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization
• Upsell: You will be responsible to sell additional products and features
• High Sales Activities: You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails
• Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell
• Travel: When travel restrictions are lifted, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employee
• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote
• Remote - Florida residents only
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure (PTO varies by position)
• Paid parental and adoption leave