Customer Success Manager

Summary

Join Radius Agent, a modern real estate platform, as an Agent Success Manager. You will be the primary point of contact for business clients, ensuring they maximize the value of our products and services. Key responsibilities include client onboarding, driving adoption, upselling features, and maintaining strong relationships for retention. This role requires 5+ years of experience in customer success or a similar field, strong sales skills, and exceptional communication abilities. Radius Agent offers competitive compensation, growth opportunities, and a collaborative work culture. Apply with your resume and cover letter to join our innovative team.

Requirements

• 5+ years of experience in customer success, account management, or a similar role
• Strong sales skills, with a proven ability to upsell and cross-sell products and services
• Exceptional presentation and interpersonal communication skills
• Knowledge of customer service, retention best practices, and onboarding processes
• Ability to guide and educate clients on complex tools and solutions effectively
• High-energy, proactive mindset with a solution-oriented approach to challenges
• Strong written and verbal communication skills

Responsibilities

• Proactively engage business clients to build trust, provide support, and ensure effective use of our products and services
• Lead and improve onboarding processes to ensure a seamless and successful start for new customers
• Monitor and manage contract renewal timelines, persuading clients to renew while fostering long-term loyalty
• Identify and recommend additional products and services to meet customer needs and drive incremental revenue
• Deliver high-level technical and product support, instructing clients on best practices and product features to enhance their experience
• Track customer usage data to identify improvement opportunities and proactively address potential issues
• Gather customer feedback to provide actionable insights for product and process improvements, sharing these with internal teams
• Create and refine customer resources to support a deeper understanding and utilization of our solutions

Preferred Qualifications

Experience in prop-tech

Benefits

• Competitive compensation
• Exciting growth opportunities
• A collaborative work culture