Referrals.com is hiring a
Customer Success Manager

Summary

Join Sprout Social's Sales & Success team as a Customer Success Manager, Onboarding to onboard and train new and existing customers. This role offers opportunities for career growth, working with top brands, and designing your own career path.

Requirements

• Professional English fluency in verbal and written communication
• 2+ years experience in an account management / client relationship role in the technology industry
• Experience delivering product training sessions via web conference software
• Able to work North American hours

Responsibilities

• Provide customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Ensure our new customers are set up for success and have a customer-first mindset
• Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders