Restaurant365 is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Restaurant365, a SaaS company in the restaurant industry. The role involves developing relationships with customers and ensuring their success with the product. The position can be based in Irvine, CA, Austin, TX, or remotely.

Requirements

• Previous experience with R365 platform
• 3 to 5 years of experience in accounting and/or restaurants
• 5 plus years of experience in a customer facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint

Responsibilities

• Develop long-term relationships with customers leading to high retention and customer satisfaction
• Ensure customers are successful with the product following the launch date
• Manage customer experience and setting expectations
• Track & drive customer health and Net Promoter Scores
• Create playbooks & present calls to action
• Responsible for reaching assigned targets for customer KPI’s
• Continuously improve customer experience by proposing new processes and concepts
• Participate in user groups and client facing webinars
• Handle any product or full software attrition to identify save opportunities
• Identify and pass leads to our Sales Growth team

Preferred Qualifications

• Previous Gainsight experience or other customer success management platform preferred
• Previous project management software experience preferred

Benefits

• Salary range of $66,560-$75,000 + commission
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives