RevenueWell is hiring a
Customer Success Manager, Remote - Worldwide

Summary

The job is for a Customer Success Manager at RevenueWell, a fast-growing healthcare technology company. The primary responsibility is to ensure customer success and satisfaction by building strong relationships, understanding their goals, and helping them achieve success with the company's software products. The role requires 1-2+ years of experience in Customer Success in a SaaS environment.

Responsibilities

• Manage a Book of Business
• Develop and maintain strong relationships with key stakeholders within the customer organization
• Act as the primary point of contact for customer inquiries, concerns, and escalations
• Work with customers to ensure they achieve their business goals while having a seamless experience with RevenueWell
• Hit gross MRR and logo retention goals
• Proactively drive customer adoption and engagement with our software products
• Conduct regular check-ins to understand their usage patterns, identify areas of improvement, and provide recommendations to maximize value
• Conduct training sessions, either remotely or on-site, to educate customers on the features, functionalities, and best practices of our software
• Help customers leverage our tools effectively to meet their specific business needs
• Engage proactively with customers to increase user adoption and communicate best practices
• Implement save plays with at-risk customers
• Track and analyze customer success metrics, such as customer satisfaction, adoption rates, and retention
• Prepare reports and deliver presentations to the management team, highlighting key findings and recommendations for improvement
• Stay up-to-date with industry trends, best practices, and competitive landscape
• Share knowledge and insights with customers to help them stay ahead in their respective industries
• Gather feedback from customers regarding their experiences, challenges, and suggestions
• Advocate for customer needs internally, providing insights to the product development and marketing teams to drive continuous improvement
• Use automation to communicate with a large book of SMB customers
• Process customer cancellations and offboardings
• Enable upsells
• Communicating and promoting new features
• Identifying customers interested in beta testing or early adoption
• Providing upsell leads to AM team
• Collaborate with other functional areas
• Communication with Sales, Onboarding, Product, and Support to ensure short time to first value, speedy resolution of technical issues, and feedback to the Product team
• Take the initiative to identify areas of improvement
• Take on projects and create opportunities
• Provide constructive feedback to your manager to help make RevenueWell better